How do I place an order?
What is the wait time for a rod or blank?
The current build time for a new
order is approximately 8-9 months for rod orders. I'm currently not taking orders for blanks
and don't expect to be able to until early 2024. Apologies for that.
Rod details & coordination
To help keep coordinated
with all the specifics of an order, I create a custom
Rod Details Page
on my website for each rod or blank. This
page includes every detail of your order. I work
directly off of this virtual 'build sheet' when
making your rod or blank. Having all of the
details viewable by both of us in this
manner helps to assure you get exactly what you ordered.
Is a deposit required when ordering?No deposit is required to place an order for a bamboo rod or blank. Where are your rods and blanks made?
All rods and blanks are crafted from a single, select culm of Tonkin cane and
are made from start to finish by myself in my small garage-shop located in Anchorage, Alaska.
What is included?
Rods come standard with two matching tips, a
protective rod sack and an aluminum rod tube
with brass dome ends. Hardware and other
appointments are of the finest quality I can
source or make. Rods are protected with several
coats of a proprietary mixture marine spar
varnish and arrive ready to fish. Can I make changes to a pending order?I am always happy to make changes and adjustments to your order at any time before the point-of-no-return, so to speak. For example, I'd be happy to change your preferred wrap color as long as it is before I have wrapped the rod. Ready to beginAt the point where I am ready to start your rod or blank and/or order specific components and other hardware, I'll get in touch for a final confirmation that everything on your Rod Details Page is accurate. If you want to make any last minute changes, this will be the time to do it. Once we have confirmed all the details it usually takes 2-4 weeks for me to complete your rod. Balance Due & Payments
The balance on a rod or
blank is due when your rod or blank is finished and
ready to ship. You can pay anytime before I am ready to ship
the item. Payment in full must be received and
cleared before I can ship. I currently accept
major credit/debit cards, Paypal, personal checks, money orders / cashier's checks,
and bank transfers upon approval.
Domestic shipping & insurance
Within the United States I prefer to
ship via USPS. Delivery time is normally 2 business days
for Express Mail and 4-6 days for Priority Mail.
Price estimates can be figured via
USPS.com.
Rods and blanks are securely packaged and
usually weigh around 3 pounds boxed and ready to ship from zip code 99504.
International shipping
For locations outside the
US, I ship via USPS when possible.
Some countries have strict length restrictions for
parcels which can be as short as 34". You can
check the length restrictions for your country at the
USPS Index of Countries web page.
What is your warranty?I have put a significant amount of time and effort into testing rods and refining techniques that allow me make the most durable bamboo rods possible. However, things happen and rods still sometimes get damaged or broken. Simply put, if a rod is damaged and it is your fault, I'm happy to work with you to repair or replace the part at a very reasonable cost. If a rod is damaged and it was my fault, I will rectify the problem at no cost to you except for the expense of shipping the rod or section to me. When purchasing a new rod, I understand that most of the time you are unable to or haven't ever cast that exact model rod. Because of this I have always guaranteed satisfaction, so if you receive the rod, fish it, and aren't completely happy with it for whatever reason, just let me know and we can work out a replacement or a refund. I would much rather rebuild a rod than have you unhappy or stuck with something that isn't right for you. Price changesAs with any business, there are times when I need to adjust my prices. If this does happen at any point after you have placed an order, the price for your rod or blank will not increase. The price we agree on at the time of your order is the price you'll be charged once your order is complete. Secondhand rodsI know that oftentimes rods change hands or get sold for whatever reason. I always try to extend my normal warranty, within reason, even if you aren't the original purchaser of the rod or blank. The bottom line is, if you have any problems, get in touch with me and we'll come to an amicable and satisfactory solution. Care & MaintenanceFor more information on caring and maintaining your rod, please go to my Care & Maintenance page. |